14 Days Returns

How can I return the product? Is there any return policy?
We offer you complete comfort and happiness when you shop with us. If you are unhappy with the order of any of our product, you can return the product within 14 days with payment receipt of good. It is advised to ensure that the packaging of the product is intact and should not be tampered with. All the tags and boxes should be attached to the product.
We understand your needs and expectation from the product you order. If you are not satisfied with your order, we will feel happy to get it back within 14 days from the date of delivery. If the done payment is done online or by card, we will reverse your payment within 14 business working days. In case of other modes of payment such as bank deposits and cash on delivery, we will issue a Cheque in the name of the customer.
Who is liable if I receive a damaged good, missing parts or wrong product in my order?
In case, any item is found damaged, incorrect, or missing in some parts as per the description given on the websites or ordered quantity. You can send a snapshot of the packaging and receipt received to our customer care at [email protected] or call on 124-461-8222 within 14 days of receipt of the product. Once your request is received, we will arrange a reverse pickup for the product and then either refund for an order or place a new item in exchange. Please note that replacements are to the availability and current condition of the particular product.
How can I track my order status?
After the shipment of your order, you will receive an e-mail notification with a link to track your order. You can track your order online once it goes live within 24-48 business hours post shipping.
How long does it take for an order to get delivered?
Our standard delivery usually takes 2-3 working days with delivery confirmation in metro cities (New Delhi, Bengaluru, Pune, Hyderabad, Mumbai, Kolkata, and Ahmedabad). In case of other cities, we deliver the products between 2-5 working days.
As compared to air couriers, ground shipped orders will be couriered to your address between 5-7 working days post-dispatch. The delivery of remote locations may take between 7 working days or little more depending on the climatic and area condition.
Can I cancel my order? What is the cancellation policy of Nutrafirst?
If any of your order or item is not shipped, you can cancel the order. Go to the ‘orders’ and you will reach your order history. You can select the order(s) you want to cancel.
You will be notified about the cancelled order via message and registered email id within a few minutes after cancellation. In case of prepaid orders, the order amount will be refunded back to your registered bank account number within 5-7 working days or as per the respective bank timelines.
You can call our customer support for further assistance and query with regards to cancellation.

Health-related information:

Disclaimer: The information given on the website is for informational use only and is not intended to be a substitute for the advice provided by a physician, doctor, or other health care professional. You should not use the information available on the website for treating your health problems or any disease or prescribing any medication. The information regarding dietary supplements have not been evaluated by any drug and food administration and are intended to cure, treat, or prevent any disease. You should read all the information carefully and about terms and conditions in the product packaging prior to use.

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